Duty Management for the Emergency Services

Crown have been involved with systems that help to organise and manage the workforce for almost twenty years. The UK’s Emergency Services are going through a period of change and evolution, with an increasing emphasis being placed upon obtaining value, efficiency and productivity for the public. Crown has been able to adapt its well-established solutions to add significant value to Emergency Service operations by helping to plan and manage duties so that they operate more effectively.’

Open Options, Crown’s flagship DMS system assists the Emergency Services by improving the information available to Planners and by automating much of the Duty Planning process, information can be moved around and be accessed quickly helping the frontline services. Administrative processes which previously were time consuming, sometimes ineffective and costly can also be aided by the availability of up-to-date information.  Using modern technology we are now able to provide key managers with the information they need to manage the workforce more effectively making the planning and management of duties more efficient, more predictable and less costly.’

Key benefits:

• Increased utilisation and deployment of officers
• Improved efficiency and productivity
• Ability to plan & roster duties based upon skills
• Reduction in overtime
• Automation of the payment process
• Reduced administration and increasing payment accuracy
• Better frontline service provision

		“The Open Options solution will represent a major step forward in our ability to manage and deploy our officers in the most effective and efficient manner. A comprehensive networked solution is vital to our organisation which deploys Police Officers at civil nuclear sites in England, Scotland and Wales,” Sgt Mark Taylor, Domino Project Manager, Civil Nuclear Constabulary. View Case Study

		“We looked at a number of systems and the Crown solution came out on top as it is so easy to use and was flexible enough to handle the complex work rules that operate within the North Wales Police Force. We certainly didn’t want police officers spending unnecessary time in front of computers rather than out in the community tackling crime. Open Options allows us to handle time and attendance exceptions easily and quickly which will certainly help to reduce the administrative burden and get more ‘Feet on the beat’.” Superintendent Ruth Purdie, North Wales Police View Case Study